ScHEiNEN Jewelry

ScHEiNEN Privacy Policy

Effective as of August 10, 2020

General

Respecting and protecting the privacy of its customers ("you,") is important to ScHEiNEN ("ScHEiNEN”). This policy is, unless otherwise stated, applicable to the ScHEiNEN in general. References to "we", "us" and "the Company" shall mean the relevant company that controls the collection, holding or use of your personal data. We hope the following policy will help you understand how we collect, use and safeguard your information.

 

This policy is prepared with reference to the Personal Data (Privacy) Ordinance (Cap.486), Laws of Hong Kong. Throughout this policy, the meaning of the term "personal data" is the same as defined in the Ordinance unless otherwise specified.

 

By visiting the websites www.scheinenjewelry.com and/or any other websites (the websites and online services operated by ScHEiNEN are collectively referred to as "the Sites"), you consent to the practices described in this policy as well as our Service Terms of Use. Updates to this policy will be posted on this page.

 

1. How we collect and use information

1.1 The Company collects personal information to ensure we can fulfil our service promises and offer you a personal experience online and in our stores.

 

1.2 Different levels of personal information may be gathered depending on your usage of our services:

• If you are not a registered user, you are browsing the Sites anonymously as a guest. We will not collect any personal information from you but you may not be able to use all services and features that we offer to registered users.
• You need to input your personal information to register in order for us to process some features and services that we offer to our registered users, such as email updates or requesting information from customer service. We may store some of the data provided for these features and services for such purpose. You have the right to refuse to provide your personal data to us. However, certain services and functions may not be available to you if you do not supply us with data marked with an asterisk (*) on the data collection form.
• You can place an order with us as a registered user on the Sites. We will only collect information necessary to fulfil the relevant order (such as your name, contact details and payment information)
• You may from time to time provide us with your personal data at our physical stores, via your applications for or use of various services that we provide. For instance, you may be required to provide us with your personal data when you apply an online account; to purchase from us or make enquiries on our website; to provide feedback to us (such as via a survey); or to participate in our promotions and events. The data we collect may include your name, gender, date of birth, address, mobile phone number, email address, password.
• You may also use other social media features that run on the Sites. These features are small content modules that may collect personal data including your IP address, the page you are viewing on the Sites or set a cookie to enable the feature to function properly. These social media feature are either hosted by us or by a third party on the Sites. If the feature is provided by a third party the use of your personal data will be governed by the privacy policy of that third party. Please review these third party privacy policies.

 

1.3 We may use your personal details for the following purposes:

• Responding to your enquiries;
• Matching personal information with information you provided during the Company internal document and shipment;
• Marketing our new products, events and/or promotions happening online. Please refer to the section Service Terms of Use for more information;
• Communicating with you based on the personal data that you provide to us, such as by phone, email, SMS, smartphone app push notifications or postal mail;
• Processing features such as sharing a product with a friend, maintaining your wish list, maintaining your shopping bag on the Sites, and fulfilling any orders you may make with us (including verification and security checks of your details, and processing of your payments)
• Analysing trends and behaviour as well as conducting customer surveys to continuously improve our offerings and services;
• Enabling us to meet the requirements to make disclosure under the requirements of any law, regulation or court order binding on us; and
• All purposes directly related to the above.

 

1.4 We use cookies to recognise you when you return to the Sites, personalise your shopping experience and maintain the content of your shopping bag. Cookies are small information files stored on your hard drive and are automatically accepted by most browsers. You can change the options of your browser to be notified of new cookies being set, delete old cookies or disable them altogether. Please note that you may not be able to use all features and services offered on the Sites when cookies are disabled.

 

1.5 We automatically collect anonymous data relating to your online session to gather statistical information on our server's usage and to help us better meet your demands and expectations. This may include but is not limited to your browser type and version, your operating system, your IP address, access dates and times, your device ID, your mobile network information, your location (with your permission) and/or domain name.

 

2. Third parties

2.1 This policy applies to the Sites maintained by other companies or organizations to which we may link or engage in joint promotions.

2.2 We do not provide any personally identifiable customer information to these advertisers or third-party websites or online services unless your consent is obtained. If you follow a link to any of these websites, online services or submit information to third parties via our websites, online services or mobile applications, please check and read their own privacy notice before submitting your details. Note that we do not accept any responsibility or liability for these policies.

 

3. Security and protection of your information

3.1 We may use your personal information to meet our customer services commitments. Access to such information is protected by physical, electronic and managerial measures and we therefore limit the access to your information to our employees and agents who need it to do their jobs.

 

3.2 To protect your information when you use the Sites, we will encrypt any personal information you transmit to us using Secure Socket Layer (SSL) — an industry standard for encryption over the Internet to protect the data you send us.

 

3.3 We will never ask you for your personal password either in writing or on the phone. Please take reasonable care in protecting the access to your password and computer and mobile device from any unauthorized use.

 

4. Children

4.1 We do not use the Sites to knowingly solicit information from or market to children or young persons under the age of 18.

 

4.2 If you are under the age of 18, you must follow our Service Terms of Use Clause 1 and let your parent or guardian know about this policy before you use the Sites and its services.

 

5. Disclosure of your personal information

5.1 Your personal information held by the Company will be kept confidential but we may disclose information to the following parties, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected:

• Any subsidiaries, or affiliates of, or companies controlled by, or under common control with the Company;
• Any person or company who is acting for or on behalf of the Company, or jointly with the Company, in respect of the purpose or a directly related purpose for which the data was provided by you;
• Any other person or company who is under a duty of confidentiality to the Company and has undertaken to keep such information confidential, provided such person or company has a legitimate right to such information; and

 

5.2 Your personal data may also be disclosed to any person or persons pursuant to any statutory or contractual obligations or as required by court of law, provided such person or persons shall be able to prove the required right/authority to access such information. In addition, your personal data may be disclosed under any of the circumstances described in Part VIII of the Ordinance as exemption from the provisions of the Ordinance.

 

6. Direct Marketing

6.1 If you provide us with your personal data, we may use it for direct marketing purpose. We may not use your personal data for such purpose unless we have received your consent. In this connection, please note that:

 

6.1.1 Your name, salutation, email address, phone number, city of residence, address, postal code, date of birth, other services portfolio information, transaction pattern and behaviour and demographic data held by us from time to time may be used by us in direct marketing.

 

6.1.2 The following classes of goods and services offered by us may be marketed using your personal data:

• Jewellery products and accessories;
• Customer services in relation to the products above;
• Social networking services;
• Customer reward, and related services, products and facilities;
• Online shopping services relating to the matters above; and
• Promotional/social events relating to the above matters.

 

6.2 We will use the personal data supplied by you for direct marketing and provide it to the Group only in accordance with the Ordinance.

 

7. Our corporate policy

7.1 The Company shall fully comply with the obligations and requirements of the Ordinance. Our officers, management and staff members shall, at all times, respect the confidentiality of and endeavour to keep safe any and all personal data collected and / or stored and / or transmitted and / or used for, or on behalf of, the Company.

7.2 The Company shall endeavour to ensure all collection, storage, transmission and other handling of usage of personal data shall be done in accordance with the obligations and requirements of the Ordinance.

 

8. Your data access right

8.1 Under the Ordinance, you have the right to:

• check whether we hold data about you;
• request access to such data; and
• request correction of such data.

8.2 In accordance with the terms of the Ordinance, we have the right to charge a reasonable fee for processing any data access request.

 

9. Disclaimer

We reserve the right to amend this policy at any time and will place any such amendments on this page. This policy is not intended to, nor does it, create any contractual rights whatsoever or any other legal rights, nor does it create any obligations on the Company in respect of any other party or on behalf of any party. Nothing in this policy shall limit the rights of data subjects under the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong.