Return or Exchange – Scheinen Jewelry

Group’s Policy of Returns and exchange of Merchandise

Effective as of August 10, 2020

This policy (‘Policy’) applies to the returns and exchanges of Merchandise purchased at ScHEiNEN and/or its brand (as defined in the Companies Ordinance (Cap. 622 of the Laws of Hong Kong)) from time to time. Each of the aforesaid online shopping sites is hereinafter referred to as a “Site(s)”. Clause 1 below shall apply to purchases from the Sites. The relevant customer shall hereinafter be referred to as “you”.

Save in circumstances set out in this Policy, you shall have no right to any return or exchange of any Merchandise.

In this Policy, the following definitions shall apply:

" We", "us" or "ScHEiNEN" means the company owning, operating and/or controlling the Site or Store at which you purchased the Merchandise.
"Merchandise" means the goods or accessories you ordered (the order of which has been accepted by us).

"Original Purchase Condition" means that the Merchandise is:
1. still in its original packaging with thank you cards or certificates, receipt and tax invoice (if any) intact;
2. unworn, unused, unaltered and in the condition originally sold; and
3. not damaged in any way.

"Excluded Items" means:
1. Engraved, altered or custom-made Merchandise;
4. Merchandise stated as ‘non-returnable, non-exchangeable’ on its receipt.

"Accessories" means:
1. The metal (magnetic or elastic) clasp cord purchased as a single item. If the metal (magnetic or elastic) clasp cord is purchased under a combination set, it will not be treated as a single item.

Purchase

1.1 You may refund or exchange once (subject to stock availability) any Merchandise (which shall include Excluded Items) within 7 days of its delivery to you if the Merchandise is faulty or damaged and such fault or damage is not caused by normal wear and tear nor by improper use or storage after its delivery to or collection by you. If the replacement item is faulty or damaged and such fault or damage is not caused by normal wear and tear nor by improper use or storage after its delivery to you, you may return or exchange the replacement item within 7 days of its delivery to. Save and except pursuant to the foregoing, you shall not be entitled to return or exchange any of the Excluded Items.

1.2 Any Merchandise, with the exception of Excluded Items, may be returned or exchanged once (subject to stock availability), in its Original Purchase Condition within 7 days of its delivery to you, in each case together with the receipt, tax invoice (if any) and accompanying certificates. Whether the returned Merchandise is in Original Purchase Condition shall be determined solely and finally by ScHEiNEN’s professional appraisers. If we determine that the Merchandise meets the conditions of return or exchange under this Policy, ScHEiNEN shall process the return or exchange accordingly. If we find the Merchandise does not meet the conditions of return or exchange under this Policy, we shall handle the case as needed as determined in our absolute discretion, including but not limited to refusing to process the return or exchange and/or (if ScHEiNEN agrees to repair/refurbish the Merchandise) charging for such repair/refurbishment. If the replacement item is faulty or damaged and such fault or damage is not caused by normal wear and tear nor by improper use or storage after its delivery to you, you may return or exchange the replacement item within 7 days of its delivery.

1.3 The following shall apply to the exchange of Merchandise pursuant to Clause 1.2:-

1.3.1 To indicate your intent to exercise your right to exchange, you should send us an email(info@scheinenjewelry.com) or leave message on contact us section of this web site, indicate the reason for the exchange, and communicate to us your choice of replacement item within 7 days of the delivery of the Merchandise to you;

When you send us an email(info@scheinenjewelry.com) or leave message on contact us section. Please provide three important information’s:

1). Reason for return or exchange.
2). Order number
3). Date of purchase.

To checkout your order number and Date of purchase, login to your account and view "ORDER HISTORY". Your order number have format look like: SCH1xxx;

1.3.2 You may exchange Merchandise other than Excluded Items only for any item under the same product category as designated by ScHEiNEN (with the price of the item displayed) based on stock availability. Where the price of the selected replacement item(s) is/are higher than that of the Merchandise to be exchanged (determined based on the selling price of the Merchandise for other jewellery and accessories), you shall pay us the difference in price calculated by deducting the price you actually paid for the Merchandise (i.e. the discounted price if you enjoyed any discount at the time of purchase of the Merchandise) from the marked price of the replacement item. The payment should be made by any of the payment methods set out in the Service Terms of Use of online shop. For the avoidance of doubt, we shall not be obliged to return, refund or credit your account with any discounted amounts, discounts or benefits you enjoyed at the time of purchase of the Merchandise. Where the price of the Merchandise is higher than that of the selected replacement item, we shall not refund to you the price difference;

1.3.3 If you have purchased any Merchandise with any discount offered by a joint promotion or other promotional activities but the discount offer has expired at the time of the exchange of the Merchandise, the discounted price of the Merchandise shall still be regarded as the price of the Merchandise for the purpose of calculating the price difference between the Merchandise and the selected replacement item, but the discount may not be applied towards the price of the replacement item or otherwise used again. Discounts offered by companies other than ScHEiNEN shall be dealt with in accordance with the terms and conditions of the relevant companies;

1.3.4 After complying with Clause 1.3.1, you shall send us the Merchandise intended to be exchanged (with the order number marked on the package) together with the Merchandise’s accompanying certificates, receipt and tax invoice (if any), at your own costs (including any shipping fee, taxes and duties arising out of such return) within 28 days from the date of delivery of the Merchandise to you through the following means: the Merchandise, its accompanying certificates, receipt and tax invoice (if any) shall be shipped to an address designated by us from time to time.

1.3.5 If we have given you any free promotional gift with your purchase of the Merchandise, you shall return the said gift together with the Merchandise or to purchase the gift at the gift price, otherwise the exchange will not be processed;

1.3.6 We shall be entitled to refuse to accept payment of any Merchandise you return other than methods stated in our Service Terms of Use. You may consider insuring your shipment but any such insurance shall be borne at your own cost and risk. ScHEiNEN shall not bear any responsibility for any losses, direct or otherwise, that may arise from loss or damage of the Merchandise arising from or in connection with the return of the Merchandise. We reserve the right to charge you for any fees we incur at time of receipt of your package. In addition, we may refuse to process your exchange if the receipt, tax invoice (if any) or the Merchandise itself is missing, the order number is not marked on the package or the Merchandise is returned to us by persons other than the purchaser on our record;

1.3.7 Upon our receipt of the Merchandise you send pursuant to Clause 1.3.4, we may take some time to examine the same to determine whether it is in the Original Purchase Condition, so that the replacement item will not be provided to you immediately after our receipt of the Merchandise;

1.3.8 If we determine that the Merchandise is in the Original Purchase Condition, we shall despatch to you the replacement item you have chosen (provided that it complies with Clause 1.3.2 and subject to stock availability). The shipping fee for sending the replacement item and the taxes and duties arising out of the delivery of the replacement item, if any, shall be borne by you; and

1.3.9 Upon despatch of the replacement item referred to in Clause 1.3.8 to the carrier, the ownership and title of the exchanged Merchandise shall be vested solely in us. .

1.4 The following shall apply to the refund of Merchandise pursuant to Clause 1.2:-

1.4.1 To indicate your intent to exercise your right to return, you should send us an email(info@scheinenjewelry.com) or leave message on contact us section of this web site, indicate the reason for the exchange, and communicate to us your choice of replacement item within 7 days of the delivery of the Merchandise to you;

When you send us an email(info@scheinenjewelry.com) or leave message on contact us section. Please provide three important information’s:

1). Reason for return or exchange.
2). Order number
3). Date of purchase.

To checkout your order number and Date of purchase, login to your account and view "ORDER HISTORY". Your order number have format look like: SCH1xxx;

1.4.2 After complying with Clause 1.4.1, you shall send us the Merchandise intended to be returned (with the order number marked on the package) together with the Merchandise’s accompanying certificates, receipt and tax invoice, if any) at your own costs (including any shipping fee, taxes and duties arising out of such return) within 28 days from the date of delivery of the Merchandise to you through the following means: the Merchandise, its accompanying certificates, receipt and tax invoice (if any) shall be shipped to an address designated by us from time to time;

1.4.3 We shall be entitled to refuse to accept payment of any Merchandise you return other than methods stated in our Service Terms of Use. We may refuse to process the return if the receipt, tax invoice (if any) or the Merchandise itself is missing, the order number is not marked on the package or the Merchandise is returned to us by persons other than the purchaser on our record. You may consider insuring your shipment but any such insurance shall be borne at your own cost and risk. ScHEiNEN shall not bear any responsibility for any losses, direct or otherwise, that may arise from loss or damage of the Merchandise arising from or in connection with the return of the Merchandise;

1.4.4 Upon our receipt of the Merchandise you send pursuant to Clause 1.4.2, we may take some time to examine the same to determine whether it is in the Original Purchase Condition, so that the refund will not be made at the time of or immediately after our receipt of the Merchandise;

1.4.5 If we determine that the Merchandise is in the Original Purchase Condition, subject to Clause 1.4.6, we shall refund the amount you have paid for the Merchandise. For the avoidance of doubt, we shall not be obliged to return, refund or credit your account with any discounted amount, discounts or benefits you enjoyed at the time of purchase (including promotion codes, details of which can be found in Service Terms of Use), or any shipping fees, special handling fees, taxes or duties paid or payable by you at the time of purchase. We shall be entitled to refuse to make cash refund for returned Merchandise. Returned Merchandise which were paid for by credit card and PayPal will be refunded to the original credit card or PayPal account used for the original purchase. It may take up to 2 weeks from the date of our receipt of the returned Merchandise for the account to be credited;

1.4.6 If we give you any free promotional gift with your purchase of the Merchandise, you shall return the said gift together with the Merchandise. We shall be entitled to deduct from the refund (i) a replacement fee if the certificate(s) that accompany the Merchandise in its Original Purchase Condition and/or the aforementioned free promotional gift are/is not returned together with the Merchandise, and (ii) any shipping fee, taxes and duties (if any) payable or paid by us at the time we receive your package.

1.4.7 Upon the making of the refund referred to in Clauses 1.4.5 and 1.4.6, the ownership of the returned Merchandise shall be vested solely in us.

1.5 The following shall apply to the procedures after agreement of your refund or exchange of Merchandise pursuant to Clause 1.1:-

1.5.1 To indicate your intent to exercise your right to return/exchange, you should send us an email(info@scheinenjewelry.com) or leave message on contact us section of this web site, indicate the reason for the exchange, and communicate to us your choice of replacement item within 7 days of the delivery of the Merchandise to you;

Amendment to policy

We reserve all rights to amend this Policy from time to time. It is the responsibility of customers to keep themselves up to date in respect of the Policy. The latest prevailing version of this Policy applies.

If there is any discrepancy or inconsistency between the Chinese and English versions, the English version shall prevail.